Frequently asked questions

I am located in rural Northland, New Zealand

We have; Stripe (Credit/Debit card) and Afterpay available. For part payments (instead of using Afterpay) please contact us via email at creativeoasisnz@gmail.com. Once your order is confirmed you will be sent an invoice which can then be paid in part payments. Your products are sent once the final payment has been received. If you chose to pay via Bank Transfer you initially have up to 5 working days to make payment. A reminder email will be sent containing your invoice and payment details. Failure to make payment 5 working days after your reminder will result in your order being cancelled without further notice.

A digital file is sent via email for you to print. NO PHYSICAL PRODUCT WILL BE RECEIVED if you chose this option. BLEEDS & CROP MARKS: Bleed lines and crop marks are added to each design during the final process before sending via email. If you do not wish for a bleed and crop marks to be added please let me know before the file/s have been sent. FILE FORMAT: Not sure what file format to use, maybe this guide will help you. • JPG file - for printing on photo paper at a local or online photo lab • PDF file - for printing on cardstock at home or a copy centre such as The Warehouse Stationary

As long as your order has not been booked with the courier yet we will happily ship additional items along with your first order. Please email us to discuss.

To order custom design please select the custom option under the category in which you are wanting (e.g. custom designed invitation) then email me with design specifications of what you are wanting. We provide a range of design needs and are always happy to customise to suit your needs. If what you are wanting a design service which is not listed please email us to discuss your design needs. After a discussion of what you are wanting you will be quoted. If you are happy with your quote you will be sent an invoice with the description of your order and method of payment.

Ready made designs found on our website will be designed within 5-7 working days. A proof will be sent via email for you to approve. We will make changes until you are satisfied with your design. Custom made designs created to your specifications will be designed within 7-10 working days. A proof will be sent via email for you to approve. We will make changes until you are satisfied with your design. A complete change of mind will add on additional time and an additional design fee. Digital file order - once your design has been approved by you the final design is sent via email at the earliest convenience along with instructions on how to use the files. All designs are sent in 2 file formats; PDF and jpeg. Printed orders - please allow an additonal 2-3 working day for printing and packaging. We use Courier Post to dispatch our orders. Once your courier has been booked please allow 1-3 working days for your parcel to be collected as this is dispatched from a rural address. Courier Post targets delivery to business addresses by 9am the next working day and residential addresses the next working day. Please allow additional time for Rural addresses. You can follow your order via the tracking number provided via email. Please see our Order Process page for more details on how we process our orders.

We can provide a “Rush my order” service for products needed quickly for an additional $15. This service will immediately bump your order to the top with a turnaround time of 1-2 business days (after payment). Please email to discuss this option. If you have not emailed to discuss rushing your order it will be processed in the time span of a standard order. At times this service may not be available due to factors such as family commitments so please email as soon as possible to discuss this option. Printed orders will need to allow additional time for printing, packaging and the courier to collect your parcel. (Please note: overnight shipping is NZ Post’s aim but is not guaranteed.)

All prints are printed on sight onto quality cardstock. A6-A4 is printed onto 300gsm cardstock (or depending on your order - other products may be printed on a thinner gsm). A3 is printed onto 280gsm cardstock. We outsource or larger printing, A2-A0 is professionally printed onto 180gsm glossy or matte. More printing options are available such as Kraft and Linen. Please email me to discuss more printing options. ALL PRINTS COME UNFRAMED

If you have any problems once you have received your order, please see our returns page.

Please email your photo to creativeoasisnz@gmail.com. If you have chosen a design which includes a photo/s provided by you, please ensure that the photo/s is of good – great quality. The final quality of your design is determined by the original photo/s sent. The best way to send large amounts of photos is via Dropbox or Apple iCloud. The design fee is non inclusive of photo editing. Editing photos are completed with an additional editing cost (costs will depend on what editing you are after).

Please allow plenty of time for your order to be designed and created. Keep in mind our turn around times and if printed & posted allow additional time for courier delivery. During the Christmas period please allow time for unexpected delays. Some products need additional time such as the personalised chocolates. Please allow up to 7-14 working days for your chocolates to be prepared then time for the courier delivery. Ideally for an event up to 2-3 weeks allows plenty of time.

Our Sense of Oasis products are hand poured in our home studio and more often than not, they are made to order. This means your candle/melts/diffusers may take 5-7 business days to be prepared for the courier. If you need your order sooner please get in touch to ask what we already have in stock and ready to ship.